Watch out, Spider!

There’s a very funny thread happening over on our forums at present – with this being a moment of comedy genius from a customer:

"... when I held the reset button it didn't go back to factory settings, I even was face to face with a huge spider when I had to press the reset button and I should claim compensation because it scared the hell outa me."

Maybe we should send him a free video on demand movie of Spiderman :)

Just thought I’d share. Have a great weekend!

A new environment for the tweam

I'm still settling back in post a trip to Australia and New Zealand (which was great), but it's clear while I've been away that things have been busy with our social media customer service team (or 'tweam' as we call them, a hangover from the day when they were known as the 'Twitter Tweam') moving into a new area in our Manchester offices and I think it looks just great (and can't wait to visit again soon):


We've grown the team this year as we've taken on Facebook (well, only in that we're now offering customer service via it - we're not challenging them or anything) and more people engage with us online, so I hope the new environment is going down well with Kyle, Mike, Billy, the 2 Petes, Ian, Sam, Sue and Dan and I'll see you soon guys!

As each visit costs me a box of donuts I have to save up :)

You can find us on Twitter @virginmedia and on Facebook at facebook.com/virginmedia.