Monday, June 13, 2011
Virgin Media Digital Customer Care
Find attached a Slideshare of presentation I am doing next week for the Web 3.0 and The Future of Social Media conference about the Virgin Media story in terms of Digital Customer Care - what we've learnt and our future:
Subscribe to:
Post Comments (Atom)
Perhaps you could take a look at the rather shambolic handling of the Virgin Media preview tickets. Certainly not a good customer experience!
ReplyDeleteHi - Not sure what this is in reference to but if you want to head over to the Twitter page (http://www.twitter.com/virginmedia) there's contact details if you want one of the team to help.
ReplyDeleteNice Presentation Alex - I was always impressed at how progressive a stance VM took on new media channels - keep up the good work!
ReplyDeleteGraeme Spice
Hi Alex
ReplyDeleteQuick question for you...what tools do you use to monitor all comments about Virgin Media? I can see you use TweekDeck for Twitter and obviously your own FB page, but what other tools, if any do you use to monitor blogs, personal websites etc
Rachel Collins
Its rubbish
ReplyDeleteI believe that when I see it
ReplyDeleteHi Rachel - Sorry for the slow delay in replying, have been swamped after coming back from leave! Tend to use Google Alerts to keep an eye on other things and having a wide community of staff and customers alike to flag things direct is also a great tool :)
ReplyDeleteHi 'Anonymous' - Sounds like you might be having a problem? Let us know if we can help.
Thanks