Some really good news about our great Twitter 'Tweam' at @virginmedia.In the WiredUK podcast from April 21 (approx 16 minutes in) the site's editor (and a Virgin Media customer) Nate Lanxon gives our guys a really good review about a response to his enquiry being received within 20 minutes of him posing a query.
Nate also thinks that this is what all companies should do. I'll admit to being biased but I do agree!
The podcast can be found here and thanks for taking the time to feed that back Nate :-)
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