Friday, February 5, 2010

blueyonder Completion (Google Update)

Next week we'll effectively be finishing the second mass migration of customers to Google - @blueyonder.co.uk mailboxes – and in fact in many ways it's done already.

Other than about 300 mailboxes all ex-Telewest customers have now been moved to Google now, and are enjoying 7GB mailboxes (was 30MB on the old platform), search and chat features and more.

So how has it gone? Again, like the National migrations, very well. We got through the bulk of the mailbox migrations in around three weeks and we’re able to go as fast as 70K mailboxes per day – which is a sure fire sign that the contact centres were happy with how the migrations have gone.'

We’ve had a few issues along the way (as we would do with any migration of this size) – post migration 'welcome' mails being delayed in delivery to customers and some confusion with new help content going live for example – but generally it's gone very well and we've learned plenty from the migrations (as we did for National customers) that we'll be putting towards the upcoming migration of @ntlworld.com customers.

And that's going to be kicking off very soon. All the networks changes to make the migrations happen have started going in and there's been plenty of detailed data cleanup our brilliant IT team on the project have been working on. Once we've got our final production testing done and moved some staff mailboxes over as a trial we'll be onto customer migrations.

Not going to reveal any final dates yet as it depends on how the testing goes, but it's not far away! As with the other migrations we'll be writing to customers to keep them up to date with what's coming.

Once that's done we'll be giving customers on the 'old' domains the option (i.e. it will not be forced) to change to the @virginmedia.com format of e-mail addresses if they wish to and addressing customers who have 'weak' passwords that need to be changed so they will work on the Google platform in the longer term.

We're also starting to communicate to customers who need to change their e-mail software settings.

Once that's all done it'll be time for a damn good project team to be having a well earned rest and all!

6 comments:

  1. I have to say this is a great move, Googlemail is much better that the previous versions of the blueyonder webmail systems. A couple of points I would like to raise that would be a nice to have is the ability to sync via mail for exchange I can see the contacts but no calendar? and also thmese would be nice to have as opposed to just the red VM logos splashed across it!

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  2. Thanks for the comment - future product development is something we're looking at, but as you can probably appreciate the priority at the moment is to complete the migrations.

    Cheers



    Alex

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  3. Oooh, well it seems like my mailboxes are one of the odd 300 that haven't moved yet (not necessarily a bad thing from my point of view as you know ;-)

    What's the score?

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  4. Well I'd disagree it's a bad thing :-)

    If you're the same Steve I'm thinking of, i think you are one of the last bunch. Can you send me a private message via the forums with your e-mail address so I can check with our migration manager?

    Thanks



    Alex

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  5. Will this mean we will be finally able to change the names of our PWP?

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  6. Hi

    Webspace renaming - and it should be to rename them into the virginmedia.com domain - is something the team are working on, and we'll get it deployed as soon as possible.

    Thanks



    Alex

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