Thursday, December 24, 2009

Google Phase 3

Having now launched Google e-mail for new Virgin Media customers and successfully migrated the whole National base with e-mail addresses over to the Google platform (which has generally gone very well), the e-mail unification team are now onto the next phase of the project – moving the ex-Telewest cable customers with e-mail addresses over to the Google platform.

As we're now in the Christmas/New Year change freeze, the migrations are set to start as soon as we’re back in the New Year - and in the meantime we've completed the staff trial ahead of the start of the migrations.

We found a couple of minor issues that the team are fixing but as with the National staff trial things went very well and the overall feedback summary is probably the most interesting of the results:

As you’d expect not everybody loves change, but generally it's all gone very well and we've closed the trial as a success.

Once the ex-Telewest migrations are completed the team are then full speed ahead to complete the ex-NTL ones (customers with e-mail addresses) and to launch the ‘domain change’, which lets customers adopt a address from one of the old style ones if they wish to.

So it's going to be a busy start to 2010! I hope everyone has a wonderful Christmas and a prosperous New Year.

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