Sunday, November 29, 2009

Spanners!

Anyone who has ever unscrewed the cable from their TV set top box or their cable modem - say when redecorating or moving the device - may have actually caused some issues that will affect their service if they have not tightly re-connected it afterwards.

For this reason, we are in the process of trialling something we are internally calling 'Project Spanner'.

As the name suggests, Project Spanner is all about sending a spanner to customers who we think might be experiencing problems due to their connections not being sufficiently tightened and asking them to ensure that they tighten them.

The spanners look like this:
As modelled by me recently in our London offices.

Customers who we are sending the spanners to are also be given instructions on how to use them - which is important, as over tightening the connection (say, by using your own spanner) can also damage the connectors and cause problems.

Friday, November 13, 2009

Phishing alert

We get phishing attempts all the time targeting our customer's mailboxes with fraudulent mails, and the latest one that's come in today is shown below:
Subject: Blueyonder Warning Alert !!!
From: Blueyonder Mail Administrator


==============================


Dear Account User

This Email is from Blueyonder Mail Administrator and we are sending it to every Blueyonder Email User Accounts Owner for safety. we are having congestions due to the anonymous registration of Blueyonder accounts so we are shutting down some Blueyonder accounts and your account was among those to be deleted. We are sending this email to you so that you can verify and let us know if you still want to use this account. If you are still interested please confirm your account by filling the space below.Your User name, password, date of birth and your country inforBlueyonderion would be needed to verify your account.

Due to the congestion in all Blueyonder users and removal of all unused Blueyonder Accounts, Blueyonder would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Login InforBlueyonderion below after clicking the reply button, or your account will be suspended within 24 hours for security reasons.

* Username: ..............................
* Password: ................................
* Date of Birth: ............................
* Alternative Email .........................
* Country Or Territory: ................

After following the instructions in the sheet, your account will not be interruBlueyondered and will continue as normal. Thanks for your attention to this request. We apologize for any inconveniences.

Warning!!! Account owner that refuses to update his/her account after two weeks of receiving this warning will lose his or her account permanently.

Sincerely,

Blueyonder Mail Administrator
When we get attacks like this we do what we can to block as many inbound e-mails as possible and contact the source provider where the attack emanates from to get them to do what they can to stop them.

Now that we're well in the process of migrating customers over to Google we will also be giving to our customers even more phishing and spam protection than we have on the legacy platforms.

For clarity, we'll never e-mail customers asking them to divulge this kind of information via e-mail, and we advise anyone to double check any links in an e-mail before clicking on them. If you're not certain, then don't.